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How to Maintain Account Security

US Enlisted: 2011-10-24
2012-09-18 00:16

These days, online accounts are big target for hackers. Keeping your account information safe and secure is a top priority for us here at EA, but there are steps you can take to protect yourself as well.


Password Overview:
One of the ways someone may gain access to your account is if you have a weak password, making it easier to guess. As such, we have recently increased our password security requirements in order to better protect your account & reduce the risk of unauthorized access. Simple passwords, for example those that contain part of your email address, are no longer permitted.

Resetting Your Password:
If you want to reset your password, please use the password retrieval page. Pogo users will need to follow the steps in this article.

Password Integrity:
Updating and maintaining your passwords is an important part of online security. One way others may be able to compromise your account is by successfully guessing your password.

Use the following suggestions to help develop a password that is harder to guess.
EA IDs – you should use at least 8 characters. Use a combination of letters, numbers, and symbols. For some examples, check out this article from Pogo!
Use different passwords for your EA account, console login, and email. If you use the same password for all of your accounts and one of them is compromised, then all of your accounts are at risk.
Change your passwords often
Do not use any information in your password that could easily be obtained (like your Gamertag/PSN name, squad names, your name, date of birth, etc.)
Delete any emails that contain password information after writing it down in a safe place


Viruses and malware (malicious software) can be detrimental to your account security and can allow someone else to gain access to your account user names, passwords, and other important information. Most of the time, you won’t even know that you just allowed malware or a virus on to your computer.

With a little caution you can help protect yourself against malware and viruses:
Regularly use an antivirus/malware scanner such as Microsoft Security Essentials or another well-known antivirus program. These can detect and remove any potential threats to your computer’s security
Ensure you have the latest updates for your computer and software
Avoid clicking on links or websites you don’t recognize, even if they appear to come from people you know via email, instant messages, or in-game messages. It’s possible their account may have been used by someone else in an attempt to phish information or put malware on your system
Avoid any cheat sites or sites promising levels/xp/in-game currency/etc. These sites may put malware or viruses on your system or may be trying to steal your account information by requesting you to login.


Phishing Overview:
"Phishing" is the practice of tricking users out of their account info and passwords for malicious purposes. Phishing scams typically work by fooling the player into thinking they are putting information into a legitimate website, when in fact they are providing info to another party. It is the player’s responsibility to avoid such scams and be vigilant against links and emails addresses that are not part of the official domain.

Some simple rules to avoid phishing scams:
Watch for requests for Account Info or Password
Always double check the sign-in URL starts with: []
Always make sure the URL does not redirect to another site
Never click links in emails asking for account information or claiming your account has been compromised
Beware of pop-ups, as some phishing scams use pop-ups that ask for your info, pretending to be related to the website you are trying to use. Check the authenticity of anything that asks for information from you.
Verify all emails. Phishing can take place via email, so beware emails asking for any data, even from addresses that appear to fall under the EA domain.
Do not post your data online. Be cautious when sharing your data with anyone, from your ID or your Gamertag, to screenshots that show details of your account.


EA will never ask you for your login information: There are no exceptions to this rule. Even if you receive an email that looks like it’s coming from EA, if it asks for your account information it’s a scam.

On the forums:
If you ever receive a private message in the forums asking for your account information, it is fake. Scammers will even use names that sound legitimate, such as “EA Admin” or “FIFA Developer”. Again, EA will never ask you for your account info.
If you do receive a message like this, report it to one of the forum moderators. Those responsible for sending messages of this kind will suffer swift justice – justice that could affect more than just their forum privileges, up to and including a full console ban.

On your console:
If you ever receive a private message through your console’s online messaging system asking for your account information, it is fake. EA will never contact you through your console’s messaging system for any reason. Do not give out your details and report the details of this message using the built-in report tool.


Fake emails and copycat websites:
Sometimes emails and websites can appear to be official emails or websites from EA, but they are actually from a third party.

For example: You receive an email that appears to be from EA concerning an Ultimate Team (or other game) promotion. You click on the link in the email, go to what appears to be the Ultimate Team login page, and enter your account name and password. Two days later you discover all the gold players you’ve worked so hard for have disappeared.

Sound familiar? Hopefully not, as the person above was just phished. Phishing is a way of tricking someone into giving up valuable information (like your account name and password) by landing on a fake website and entering in your account details. As the majority of phishing websites look identical to the real thing, most users don’t even realize they’ve been phished until it’s too late.

How can I tell the difference between a phishing site and the authentic EA one?
The official EA website uses the following URL: [] Be aware of any links that don't use “” as the domain name, even if they include "ea" somewhere in the url. For example, "” would not be an official EA site. However, “” is an official EA website. Always double check the sign-in URL starts with: []

Misleading Hyperlinks:
The text of a hyperlink may contain a url that is not the url it actually links to. Roll your mouse over this link: Notice either in the bottom of your browser window or in a small text box over the link, the actual url does not match. Make sure any link you click on leads somewhere official.

Beware of Redirects:
Redirecting is a technique where a scammer embeds something in a link that takes you to the real site to begin with, but then moves you to a fake page that looks identical. There are many examples of this, but one simple thing to look out for in your address bar would be: []
Note the “redirect?” part of the URL. This means you go to a different site than official EA one.
EA will never redirect you from [] to another site.

Scare Tactics:
Another common tactic involves scaring you into thinking your account has been compromised when it actually hasn’t. You may receive a message saying something like: “Your account has been temporarily suspended due to suspicious activity. Please login here to see more information.” This is another attempt to get you to give up your username and password. As always, the end result its directing you to a site other than []
EA will never send you emails claiming your account has been compromised. EA will never contact you via ANY means asking for this information.

Here are some additional precautions you can take to ensure your information is protected.
Preview Links- Remember those Misleading Links? Before you click on a link, preview where it is taking you by hovering over it with your mouse cursor. In some browsers the link location will be displayed at the bottom of your browser window.
Home Computer- passwords and bookmarks- Set your browser to remember your password for EA sites. This way it will auto-fill the login form every time you visit the site. If you unknowingly go to a phishing site, the username and password will not be filled in, so you will know it’s a fake. Be sure to only do this on your home computer.
Public Computers- If you login from a public computer, such as at a school or a coffee shop, double check that your login information isn’t being saved by the browser. Be sure to delete the browser cache after you logout as well.
Password Integrity- This is important, so we will say it again! While not directly related to phishing, updating and maintaining your passwords is an important part of online security. A secure password that is updated often is much less likely to lead to a compromised account.
Browser tools- These browser tools and plugins will not stop all phishing sites. Unsafe website lists are used to keep track of phishing sites. These tools can also help you avoid sites that attempt to install malicious software without you knowing. []
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