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Total PC Crash with Buzzing Noise

Quark-Nova
GB Enlisted: 2011-10-24
2012-03-11 14:58
Hi,

I currently have an issue with BF3 whereby my entire PC crashes with a buzzing noise coming through my headset. I have to do a hard reset to get back on, my PC is 100% unresponsive.

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System Info - http://pastebin.com/We5dKvRh [pastebin.com]
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Not sure what else to say really, I have tried updating PB and going on servers without PB. It randomly crashes, sometimes I cannot even get into a map before it crashes, other times I can last 15 or 20 minutes. It is not map specific, that I know.

Any help would be very much appreciated.

Thanks, Stefano
Intell385
US Enlisted: 2012-03-11
2012-03-11 15:50
FINALLY! Someone else is having this issue! This started after I had picked up the dlc and I have to reset my Xbox everytime it occurs. Worse still, my hard drive became corrupted and I lost every saved game I had since getting into xbox.. Is anyone at EA going to do something about this?
WHAT IT DO BOOTY!
Quark-Nova
GB Enlisted: 2011-10-24
2012-03-11 15:54
Wait, you have this issue on an XBOX? Is it exactly as described? Loud buzzing noise, total crash, need to do a hard reset? That is strange.
Thor-FTW
RO Enlisted: 2011-12-27
2012-03-11 17:47
It happens to me 2 sometimes it lasts for a long time then sometimes it lasts for 5 or 10 mins and then everything is freezed and can't do anything about it not even CTRL+ALT+DELETE just need to restart
Huuuuund
Enlisted: 2011-10-27
2012-03-11 17:52
That is your PC overheating, or faulty RAM. I used to have the same issue. Ways to fix it: get more fans, or do a RAM check (can be found through google)
Quark-Nova
GB Enlisted: 2011-10-24
2012-03-11 18:33
My PC overheats even loading a map? I will do a RAM check, but is there a way to track temperatures up to a crash? Maybe I can see then if there is a serious increase before it goes.
Huuuuund
Enlisted: 2011-10-27
2012-03-11 18:47
Try SpeedFan, not sure if you can log temperatures though, so might need to find something else.
sifLord1
AU Enlisted: 2011-10-27
2012-03-11 19:03 , edited 2012-03-11 19:07 by sifLord1
for starters, give this a try

Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6037 (English)
Date and Size: 1/29/2010 14:48:44, 2260256 bytes

update your realtek HD audio drivers, check your mainboard manufacturers website first, failing an update there try these (make sure you have realtek 889HD chip as thats what the link below is too and its appears to be what drivers you currently have loaded)

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false [realtek.com.tw]

Vista, Windows7 Driver (32/64bits) Driver only (Executable file) R2.67 2011/12/16

BIOS: BIOS Date: 09/23/10 21:00:01 Ver: 08.00.15
while at your mainboard manufacturers website, check for a bios update for your mainboard...make sure it is specifically for your mainboard


Card name: NVIDIA GeForce GTX 580
Driver Date/Size: 2/10/2012 04:13:00, 17642816 bytes
WHQL Logo'd: Yes

update your display driver
xAnAngelOfDeathx
CA Enlisted: 2011-10-25
2012-03-11 23:58
Realtek Audio Bug:

1) Rigth Click on the Speaker icon.
2) Right click "Speakers" and select properties.
3) Advanced tab (far right)
4) Uncheck "Allow applications to take exclusive control of this device".


BF3 PC Lockup / Freeze - with looping audio:

Cause: BF3 bug with onboard (motherboard) audio.

Fix: Install a separate soundcard & use that. Disable onboard audio in BIOS.
*Note users on EA UK forums have had success with Creative X-FI cards. (No game freezes)

The best fix is to use a real audio card, a dedicated audio card and not crappy onboard audio.

It never ceases to amaze me that folks will spend a lot of $$$ building a "gaming rig" but neglect to get proper gaming audio hardware - a dedicated audio card is not expensive and no gaming rig should be without one.
"I'm going to kill all of 'em!"
FluffyHunnyBunny
NO Enlisted: 2011-10-24
2012-03-12 01:22
I think it's the frostbite engine.
It happened occasionally on my old rig on BFBC2, and have happened a couple times on my new rig on BF3.

It's never happened in any other game on both my rigs.
xAnAngelOfDeathx
CA Enlisted: 2011-10-25
2012-03-12 02:39
Airetam said:
I think it's the frostbite engine.
It happened occasionally on my old rig on BFBC2, and have happened a couple times on my new rig on BF3.

It's never happened in any other game on both my rigs.
It never happens on a gaming rig that has a dedicated audio card and proper driver installation.
"I'm going to kill all of 'em!"
FluffyHunnyBunny
NO Enlisted: 2011-10-24
2012-03-12 03:18 , edited 2012-03-12 03:24 by FluffyHunnyBunny
xAnAngelOfDeathx said:
Airetam said:
I think it's the frostbite engine.
It happened occasionally on my old rig on BFBC2, and have happened a couple times on my new rig on BF3.

It's never happened in any other game on both my rigs.
It never happens on a gaming rig that has a dedicated audio card and proper driver installation.

I'm 99% sure my drivers are/were installed properly on both rigs, and my last one had a dedicated sound card.
Still happened. Only on the frostbite engine. Two entirely different computers.

I'm not saying that you're entirely wrong, but 'never' is a strong word. I still believe it's the frostbite engine.
xAnAngelOfDeathx
CA Enlisted: 2011-10-25
2012-03-12 05:13
Airetam said:
xAnAngelOfDeathx said:
Airetam said:
I think it's the frostbite engine.
It happened occasionally on my old rig on BFBC2, and have happened a couple times on my new rig on BF3.

It's never happened in any other game on both my rigs.
It never happens on a gaming rig that has a dedicated audio card and proper driver installation.
I'm 99% sure my drivers are/were installed properly on both rigs, and my last one had a dedicated sound card.
Still happened. Only on the frostbite engine. Two entirely different computers.

I'm not saying that you're entirely wrong, but 'never' is a strong word. I still believe it's the frostbite engine.
You should check and see if your onboard audio is disabled - if it is enabled that may be the cause of the problem.
"I'm going to kill all of 'em!"
psydefx
US Enlisted: 2011-10-25
2012-03-12 05:47 , edited 2012-03-12 05:49 by psydefx
It still sounds like an overheat in the end to me. The buzzing noise is caused by a tiny bit of audio data getting stuck and repeated because there is still power to the PC, but nothing is being processed, not even to stop the sound from playing over and over.

Try MSI Afterburner to see your temps. In the settings menu, you can turn on the OSD (on screen display) and then turn it on for temperature. What is your processor? I know Intel has a CPU monitor you can get from their website.
(O.o(@=(o_O@)
Quark-Nova
GB Enlisted: 2011-10-24
2012-03-12 17:56
Ok, well, I updated my sound drivers to the latest, as well as video drivers and all the rest. My game did still crash but no loud buzzing was present. I checked my temperatures and it peaked at about 65 degrees and did not seem to rise beyond that region. I have also made sure that the "Allow exclusive control of this device" under the advanced speaker settings is turned off.

Any ideas? Should I do a reinstall of BF3?
Huuuuund
Enlisted: 2011-10-27
2012-03-13 12:33
Sounds like a RAM problem then, nothing should overheat at 65 degrees.
psydefx
US Enlisted: 2011-10-25
2012-03-13 20:49
Yea, there is some way to run a RAM test, but I'm not sure how to do it. You can try googling it.
(O.o(@=(o_O@)
Cyberg-War
US Enlisted: 2011-10-26
2012-03-14 01:12 , edited 2012-03-14 01:20 by Cyberg-War
Use memtest 86+ for 64bit to test your ram for a few passes. Info is on the site. If you have a 32 bit system use memtest 86. Use CPU-Z to see your temps on CPU,MOBO,and card. If you have AMD then just use AMD overdrive to monitor. If you're overheating you really need to do something about it. Bigger fans,better case,water cooling,new tower size CPU cooler. Run Prime95 and see how high your temps get after a series of tests. Have you opened the case to see if it's dirty inside. Could use a good cleaning with an air duster on CPU heatsink and RAM.

Did you check the event viewer in Win 7 to see what is happening when it freezes? Did you get a memory dump. If so run Windows debugger in the Windows SDK and you can find out what it is in 5 minutes.If it's a driver or conflict of some kind.

Also set up your bios to reboot after an error so you have more likelyhood of getting a dump file to examine in the debugger. I had a lot of crashes from BF3 with some new RAM and a AMD driver's update a few months ago. Returned the RAM,installed a different 16GB,rolled back driver 2 versions for a month, and all has been well.
Xpoc
CA Enlisted: 2011-10-25
2012-03-14 01:38
when updating punkbuster do it manually, and make sure you have the pbsec.htm saved in just the "pb" folder.
and the wc002288.htm, and wa001386.htm saved in the "htm" folder that's in the "pb" folder.
Quark-Nova
GB Enlisted: 2011-10-24
2012-03-14 18:26 , edited 2012-03-14 20:56 by Quark-Nova
There was no "pbsec.htm" in my "pb" folder. I will check now if that fixed anything, but with this error, it can be hard to tell. Thanks for the heads up though Xpoc. If this does not fly, a RAM check is in order as a last resort.

EDIT: No luck, crashed again with the buzzing noise making a return. RAM test is in order I think.

EDIT 2: Had a brainwave, and checked the Windows Event Viewer. Found that the same thing happens just prior to the system crashing, an Avast Antivirus system file is loaded and registered with the filter manager. This happened in all my crashes. Going to look into it, but I have a feeling Avast is the issue here.

EDIT 3: Dead end. Turns out that Avast had nothing to do with it, just the way the events are presented in the Events Viewer. The last thing that happens that Windows loggs in the Events Viewer is Punkbuster starting.