Real Cause of Audio Freezer (REALTEK, Maudio, etc)

01W0LF
Enlisted: 2012-04-06
2012-04-14 19:44 , edited 2012-04-14 19:46 by 01W0LF
mtomasky said:
I've got X-Fi Audio and disabled Realtek onboard soundcard and I've got the same problem guys...
Please report this for EA SUPORT!

go to:
https://help.ea.com/ [help.ea.com]

click in : Talk to a Game Advisor
Level up your Experience

in popup click
Level Up

Login with your EA or Origin account

1- in " Are you contacting us about an existing case?"
select no

2 - in "What product is your question about?"
write : Battlefield 3

3 - in Category select "Technical Support"

4 - in Platform "select" PC

5 -in Select a contact option
Please select a contact option and an EA Advisor will be available to assist you

select "Email Me"

in text
describe your problem and put this topic as a reference

and remember Please, IT NEED THIS FIXED IMMEDIATELY!!!

stimpen said:
Why dont DICE/EA fix these bugs? I have a clean install of win 7 and bf3. latest drivers etc. But still the game crashes alot. Why dont they release patches that fix bugs instead of patches that change weapon behavior etc?
I mean other games maybe crash once a week. BF3 crashes maybe 10 times a day and then I dont count in all those times I have to kill it in task manager because it gets stuck on initializing.
Im running the game through an usb soundcard because I have a realtek onboard soundcard.

please send it to EA support as described above


Please submit this topic and this attitude of the EA, to all press possible, particularly those specializing in games!!!


and Please Always remember ,



IT NEED THIS FIXED IMMEDIATELY!!!
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gol-olur-mu
TR Enlisted: 2012-01-10
2012-04-14 22:14
what about solition? do anybody know ?
ablekiller
US Enlisted: 2011-10-25
2012-04-14 22:35
If buying a dedicated sound card is not an option, update your BIOS. Why would that help? New BIOS often contain new firmware for embedded hardware, like on board sound, and Ethernet controllers.

(Naturally read up on how to flash your BIOS, and after a flash reset your BIOS back to default before you reconfigure your settings)

Once that is done go to your Motherboards specific driver page and grab the sound drivers from there.
Small business owner located on main street in Karkand.(Boy was that a mistake)
Nev51289
Enlisted: 2011-11-10
2012-04-14 22:39
So does this mean that we need not overclock our graphic cards??
01W0LF
Enlisted: 2012-04-06
2012-04-14 23:37
musahin said:
what about solition? do anybody know ?

Solution is EA Correct the fail in Frostbite audio engine, because it is not just a failure or incompatibility with a specific hardware, is a programming error!

ablekiller said:
If buying a dedicated sound card is not an option, update your BIOS. Why would that help? New BIOS often contain new firmware for embedded hardware, like on board sound, and Ethernet controllers.

(Naturally read up on how to flash your BIOS, and after a flash reset your BIOS back to default before you reconfigure your settings)

Once that is done go to your Motherboards specific driver page and grab the sound drivers from there.

I'm using the latest version of the bios available, and also already tried using previous bios, the problem is always the same, Only in BF3


Nev51289 said:
So does this mean that we need not overclock our graphic cards??

I'm not using any overclocking! I've tested all my hardware, okay!

the problem is always the same, even putting my hardware in underclock, BF3 multiplayer crashes because of the sound caused by the game!

disable all your audio interfaces (consequently the directX audio or DirectxSound and sound engine of the game) and the problem does not appear!



EA need to fix it urgently! or return the money of everyone who purchased Battlefield 3 for PC!
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xNeo_Gunz
Enlisted: 2012-04-15
2012-04-15 06:36
I always freeze in my games. I am not knowledgeable like you guys but all I know is, the game starts and when I move it just freezes. I just bought this game and I want a refund. I play both MW3 and just got BF3 for the heck of it but if the game keeps freezing like this I get why MW3 players dislike this either because of the bugs or the bullet drop which I find very amusing.
sifLord1
AU Enlisted: 2011-10-27
2012-04-15 09:52 , edited 2012-04-15 09:53 by sifLord1
@ BADWOLF_GT

make sure windows os has sp1 update installed....

make sure your bios is up to date http://www.gigabyte.com/products/product-page.aspx?pid=3449#bios [gigabyte.com]

make sure you have the latest realtek audio AND lan driver from your maninboard manufacturers website ... as you can see here they were updated recently http://www.gigabyte.com/products/product-page.aspx?pid=3449#dl [gigabyte.com]

given you are into recording audio, if you have applied registry tweaks to increases audio interupt priority to rreduce audio recording latency, try undoing them as a test... (you can create a reg file to enable, disable the settings, but you might need to reboot to affect the change)

in regards to the bsod, read this ...
http://www.carrona.org/bsodindx.html#0x00000101 [carrona.org]

...and put it into perspective with this http://msdn.microsoft.com/en-us/library/ee417693.aspx [msdn.microsoft.com] .... the 3 fundamental issues under the "background" heading as the underlying cause related to the need to take care in the programming is ultimately hardware related (as discussed in the link regarding the bsod error)

note: the new timing mechinism they are refering to would be HPET (high prevision event timers)

something that could help reduce the interupts to the cpu is to ensure your network interface is using task offload,

you might also benefit from adjusting the pci latency timer in your bios ... your success here will depend on what devoices are using it, not that you need to increase the value, not decrease it ... basically, by increasing the value, you give each device a longer time frame that it hold the cpu's attention without using more interupts (whcih would be the case if the setting is low)

as an aside, i can reporduce the sound reverb lock up error by increasing my hypertransport bus speed (which would be like your qpi or even dmi bus), so if you have overclocked them it could be either the noirth or southbridge chip on your mainboard is either overheating, or not getting enough voltage ... indeed even if you haven't verclocked them and provided thier temperatures are low, you could try giving them a slight voltage adjustment (one increment at time and check temps vigilantly)

not sure how your board is for waranty, but use the above advice regarding voltages at your own risk ...

anyway, just a few things off the top of my head that may or may not help you or others ...
01W0LF
Enlisted: 2012-04-06
2012-04-15 14:15
sifLord1 said:
@ BADWOLF_GT

make sure windows os has sp1 update installed....

make sure your bios is up to date http://www.gigabyte.com/products/product-page.aspx?pid=3449#bios [gigabyte.com]




make sure you have the latest realtek audio AND lan driver from your maninboard manufacturers website ... as you can see here they were updated recently http://www.gigabyte.com/products/product-page.aspx?pid=3449#dl [gigabyte.com]

given you are into recording audio, if you have applied registry tweaks to increases audio interupt priority to rreduce audio recording latency, try undoing them as a test... (you can create a reg file to enable, disable the settings, but you might need to reboot to affect the change)

in regards to the bsod, read this ...
http://www.carrona.org/bsodindx.html#0x00000101 [carrona.org]

...and put it into perspective with this http://msdn.microsoft.com/en-us/library/ee417693.aspx [msdn.microsoft.com] .... the 3 fundamental issues under the "background" heading as the underlying cause related to the need to take care in the programming is ultimately hardware related (as discussed in the link regarding the bsod error)

note: the new timing mechinism they are refering to would be HPET (high prevision event timers)

something that could help reduce the interupts to the cpu is to ensure your network interface is using task offload,

you might also benefit from adjusting the pci latency timer in your bios ... your success here will depend on what devoices are using it, not that you need to increase the value, not decrease it ... basically, by increasing the value, you give each device a longer time frame that it hold the cpu's attention without using more interupts (whcih would be the case if the setting is low)

as an aside, i can reporduce the sound reverb lock up error by increasing my hypertransport bus speed (which would be like your qpi or even dmi bus), so if you have overclocked them it could be either the noirth or southbridge chip on your mainboard is either overheating, or not getting enough voltage ... indeed even if you haven't verclocked them and provided thier temperatures are low, you could try giving them a slight voltage adjustment (one increment at time and check temps vigilantly)

not sure how your board is for waranty, but use the above advice regarding voltages at your own risk ...

anyway, just a few things off the top of my head that may or may not help you or others ...


Thank You for your reply

I said at the beginning of the topic my bios and all my driver's are updated

all settings of priority and latency are made inside DAW'S (Digital Audio Workstation) or ASIO driver at its interface, the control of latency applications Directx is Made DirectSound and managed by the application, if the battlefield 3 there is no choice for this setting!

already checked all my hardware with applications within the system and boot cds for testing, no problems were encountered at any point.

My temperatures are all low and stable, I have a Corsair A70 processor (with two 120mm fans) + 6 120mm Fans positioned for proper airflow within the CPU!

My voltages are all normal and stable( I use a OCZ 850W 80Plus Gold certified). already tried to enable and disable all c states (C1E, c3, etc.), EIST, Hyper-Threading, Turbo Boost,in short, already checked everything possible, and the problem does not occur at any time outside of BF3,even with Brutal stress tests!

other users have already made ​​the same test and is now more than confirmed that the problem is within the Battlefield 3! even if the problem is in relation to PunkBuster Responsibility and Obligation to solve this is EA! EA chose PunkBuster and put in the game.

I Play other games with PB without any kind of problem!

We also have numerous reports of users who have had to change the sound cards for can play! Apparently the game has no problems with just one or two brands sound card!

Thank You for your reply!

EA need to fix it URGENTLY!
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D4ISY_CUTTER
AU Enlisted: 2011-10-26
2012-04-15 14:39 , edited 2012-04-15 16:24 by D4ISY_CUTTER
Has anyone tried disabling exclusive use through control panels, sound, right-click speakers, properties, Advanced?
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01W0LF
Enlisted: 2012-04-06
2012-04-15 15:01
D4ISY_CUTTER said:
Has anyone tried disabling sxclusive use through control panels, sound, right-click speakers, properties, Advanced?

yes, it was already off when I bought the game and started the problem!
tried to activate, deactivate, change the samplerate, bit depth, always whit same result! Crash only in Battlefield 3!

I tested all possible options and solutions before contacting the support of EA and how even refuse to correct the problem created this topic to warn other users with the same problem!

Thank You for your reply!

EA need to fix it URGENTLY!
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killer_smile93
GB Enlisted: 2011-10-28
2012-04-15 15:59
Ok, I wrote to EA ;) Let's see what they have to say in that matter.
NaxHiri
FI Enlisted: 2011-10-29
2012-04-15 16:04
bump
http://www.youtube.com/user/TheNaxHiri/
D4ISY_CUTTER
AU Enlisted: 2011-10-26
2012-04-15 16:28
and disabled only the hdmi audio in device manager, leaving the other?

anecdotely the people who seem to experience this have the 889 chip.
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01W0LF
Enlisted: 2012-04-06
2012-04-15 19:49
D4ISY_CUTTER said:
and disabled only the hdmi audio in device manager, leaving the other?

anecdotely the people who seem to experience this have the 889 chip.

same result, My HDMI audio is always off, do not use it for anything.

Maybe turn off the HDMI work for ATI users, because the ATI graphics cards use Realtek sound chip.

if you read this topic see many reports of users of chips and cards of different brand with the same problem!

if you search a little for the forum Battlelog EA and found many other reports with different chips.

there are more reports with Realtek ALC 889 chips, because this is one of the most widely used chips in the world, by all manufacturers of PC's and motherboards due to its good signal-noise, digital outputs and cost benefit, addition to this chip is as compatible with the technologies of such as, DTS, SRS, Creative X-fi and Dolby Digtal.

And everything EA blames the sound chip instead of fixing the Battlefield 3.

IT NEED THIS FIXED !!
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Nev51289
Enlisted: 2011-11-10
2012-04-15 20:28
This entire situation is appauling! We have all bought the game with the expection of being able to play it! This is obviously a major fault that has affected probably hundreds if not thousands of gamers and the makers of this game should come up with a patch or some sort of fix for this problem. It is unprofessional and to a certain degree deceitful and no-one who has this game should have to endure such aggravance.
XiS10z
Enlisted: 2011-10-27
2012-04-15 21:24 , edited 2012-04-15 21:26 by XiS10z
I have had crashes since day one and have spent hours trawling forums for a fix, it appears there isn't one.

Have an Asus Xonar DS sound card with GX disabled and a Corsair HS1 usb headset, get bf3.exe has stopped working randomly all the time, this is the only game this happens in.

Faulting application name: bf3.exe, version: 1.0.0.0, time stamp: 0x4f6d0e10
Faulting module name: bf3.exe, version: 1.0.0.0, time stamp: 0x4f6d0e10
Exception code: 0xc0000005
Fault offset: 0x000207d2
Faulting process id: 0xcf4
Faulting application start time: 0x01cd1b4a8ec2e89e
Faulting application path: E:\Program Files (x86)\Origin Games\Battlefield 3\bf3.exe
Faulting module path: E:\Program Files (x86)\Origin Games\Battlefield 3\bf3.exe
Report Id: 38460595-8740-11e1-b58c-001d606dcb36

Latest crash, will try disabling all sound devices (realtek is already disable, I bought this sound card because of the bc2 bug, appears its still not fixed)

Gona start playing bc2 again as I can't enjoy this game anymore, literally haven't had a gaming session of bf3 since release day without crashes, utter joke.

I also have an ATI gfx card and have disabled the HDMI sound output in device manager yet still get crashes, dont know what to do.

Tried EA live chat in a vain hope they would help, some random guy gave me a list of fixes that I knew wouldn't work but tried anyway to see if we could get anywhere, he broke my game license and then closed the chat on me, brilliant.

Rant over.
Alph4Dawg
Enlisted: 2011-10-25
2012-04-15 22:50
BUMP!
HatHair
Enlisted: 2011-11-12
2012-04-15 23:26
Bump, this man has found the problem, now fix it EA. I have a dedicated sound card (no onboard sound) and still get this issue. The game is completely unplayable.
o_Kringe
AU Enlisted: 2011-10-26
2012-04-16 01:50
Something went wrong
01W0LF
Enlisted: 2012-04-06
2012-04-16 02:09
Nev51289 said:
This entire situation is appauling! We have all bought the game with the expection of being able to play it! This is obviously a major fault that has affected probably hundreds if not thousands of gamers and the makers of this game should come up with a patch or some sort of fix for this problem. It is unprofessional and to a certain degree deceitful and no-one who has this game should have to endure such aggravance.

this problem affected thousands of gamers, however many of them do not understand the question or do not know about the forum for support! many others do not come here because they do not speak English!

Now EA needs to launch a quick fix to this problem!

XiS10z said:
I have had crashes since day one and have spent hours trawling forums for a fix, it appears there isn't one.

Have an Asus Xonar DS sound card with GX disabled and a Corsair HS1 usb headset, get bf3.exe has stopped working randomly all the time, this is the only game this happens in.

Faulting application name: bf3.exe, version: 1.0.0.0, time stamp: 0x4f6d0e10
Faulting module name: bf3.exe, version: 1.0.0.0, time stamp: 0x4f6d0e10
Exception code: 0xc0000005
Fault offset: 0x000207d2
Faulting process id: 0xcf4
Faulting application start time: 0x01cd1b4a8ec2e89e
Faulting application path: E:\Program Files (x86)\Origin Games\Battlefield 3\bf3.exe
Faulting module path: E:\Program Files (x86)\Origin Games\Battlefield 3\bf3.exe
Report Id: 38460595-8740-11e1-b58c-001d606dcb36

Latest crash, will try disabling all sound devices (realtek is already disable, I bought this sound card because of the bc2 bug, appears its still not fixed)

Gona start playing bc2 again as I can't enjoy this game anymore, literally haven't had a gaming session of bf3 since release day without crashes, utter joke.

I also have an ATI gfx card and have disabled the HDMI sound output in device manager yet still get crashes, dont know what to do.

Tried EA live chat in a vain hope they would help, some random guy gave me a list of fixes that I knew wouldn't work but tried anyway to see if we could get anywhere, he broke my game license and then closed the chat on me, brilliant.

Rant over.

send-me details of your PC and its settings, which try to help you!

even if you have problems without sound in your case may have something more!

HatHair said:
Bump, this man has found the problem, now fix it EA. I have a dedicated sound card (no onboard sound) and still get this issue. The game is completely unplayable.

Are thousands of users with this problem!

EA NEED THIS FIXED IMMEDIATELY!!!
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