[Blue Screen] igdpmd64.sys

DaviALSouza
BR Enlisted: 2012-05-19
2012-05-20 04:48
Hello guys, I bought Battlefield 3 and Back to Karkand yesterday, I instaled it, and played two matches, but I tried lots of times, and I got blue when the game is started after find a match, almost all the times.

Well, in the blue screen, this is the error:

"igdpmd64.sys

Stop: 0x00000050 (0xFFFFF882C348A6A0, 0x0000000000000000, 0xFFFFF88005B93878, 0x0000000000000005)

igdpmd64.sys - Address FFFFF88005B93878 based at FFFFF8800A39000, DateStamp 4d41a3e1

Dumping physical memory to disk."


Well, my PC is a HP Pavilion dv6 with:

Intel i7 2670QM;
off-board ATI Radeon 6770m with 1GB and on-board Intel(R) HD Graphics with 1,5GB;
16GB ram DDR3;
1TB HD.

On my guess, I don`t think that is anything about the graphics. The game is with everything in medium quality, running the game with great FPS. And I saw lots of gameplays with the same computer and it was running perfectly on high quality graphics.

Well, maybe any of you got the same problem, or know any topic that solves this problem in this, or any other forum.

That's a awesome game :D
Thanks for the support, Davi Alexandre
Rconover93
Enlisted: 2012-01-16
2012-05-20 04:50 , edited 2012-05-20 04:50 by Rconover93
your graphics driver cannot handle it, its crashing, forcing you to blue screen

Also, laptop gaming? seriously bro?
VeparS
US Enlisted: 2011-11-02
2012-05-20 04:51
Did you check your thermal temps while gaming and do you have latest drivers installed?
I had to pay $50.00 to say this? O.o
SgtPickledic
Enlisted: 2011-11-10
2012-05-20 04:54
That crash could come from a memory module failing as well.. Puting the memory under higher demand will cause this if one of the memory sticks is beginning to fail..

Heat could be a issue as well since it is a HP case..
xGLIMx
US Enlisted: 2011-10-25
2012-05-20 05:03 , edited 2012-05-20 05:03 by xGLIMx
Quick google earch gave this find (not sure if it pertains to your specific DV6 model).


"For those out there who got the same problem like me:

I "fixed" the bluescreen by changing the bios settings for switchable graphics from dynamic to fixed. Furthermore I changed every setting in the ati control panel to high performance and switched off the switchable graphic option so that the computer just uses the external graphic card and I am only using the high power energy plan.

I didn't get a bluescreen since my last post..."
KissSh0t
AU Enlisted: 2011-11-18
2012-05-20 05:10 , edited 2012-05-20 05:12 by KissSh0t
Backup everything important from your laptop, this includes the"Origin Games" folder found in "C:\Program Files (x86)". Perform a factory reset of the operating system "basically" re-install windows.

1, install service packs and security fixes, "restart pc" then update audio, "restart pc" then video card drivers, "restart pc" In that order.

2, update directX, updater found here http://www.microsoft.com/en-us/download/details.aspx?id=35 [microsoft.com] run it then "restart pc"

3, install everything else you need.

4, install Origin, put game files back into "Origin Games" folder.

5, run Origin, sign in, install game. "restart pc"

6, update Punk Buster, you can find the updater here http://www.evenbalance.com/index.php?page=pbsetup.php [evenbalance.com]

7, run that and add Battlefield 3, click "check for updates",

8, play game and.... Have Fun.

And try what "xGLIMx" mentions before doing any of this.
VeparS
US Enlisted: 2011-11-02
2012-05-20 05:38
KissSh0t said:
Backup everything important from your laptop, this includes the"Origin Games" folder found in "C:\Program Files (x86)". Perform a factory reset of the operating system "basically" re-install windows.

1, install service packs and security fixes, "restart pc" then update audio, "restart pc" then video card drivers, "restart pc" In that order.

2, update directX, updater found here http://www.microsoft.com/en-us/download/details.aspx?id=35 [microsoft.com] run it then "restart pc"

3, install everything else you need.

4, install Origin, put game files back into "Origin Games" folder.

5, run Origin, sign in, install game. "restart pc"

6, update Punk Buster, you can find the updater here http://www.evenbalance.com/index.php?page=pbsetup.php [evenbalance.com]

7, run that and add Battlefield 3, click "check for updates",

8, play game and.... Have Fun.

And try what "xGLIMx" mentions before doing any of this.

^ Yeah Op he gave a good idea there, one or two more to add err ask. Is this a factory installed Windows? with all the HP crap on it? And yes HP's tend to run hot they don't have well designed thermal systems. My brother has the exact same HP and he had issues with watching things on full screen or gaming for certain extent of time. As for memory I doubt it not saying its a no just cause when bad ram is in system there are usually random crashes and errors.

That error points a video though something the gpu don't like or vram is running warm/throttling. Uninstall gpu drivers then reinstall them. try that first cant hurt only take a few mins.
I had to pay $50.00 to say this? O.o
DaviALSouza
BR Enlisted: 2012-05-19
2012-05-25 22:28
Hey, sorry for the delay of my answer here. Well, what can I say, I was playing. :D

So, xGLIMx gave me the solution. I just changed the BIOS to use the off-board GPU always. It worked with high graphics with no problems.

Thanks for all of you who tried to help here. I hope this post can help someone who has the same problem. ^^