2012-06-13 15:12
my chat with ea support
Nitin: Thanks for contacting EA Help! My name is Nitin how may I help you?
you: Ive been having some lame trouble with BF3, after the latest update (I assume cuz it was playable last month) after launching BF3 and going to BF site and choosing a server and clicking play a box pops up in the game manager saying joining server then gos away after about 30 seconds during this period of time in my task manager bf3.exe is displayed whiile joining game manager is open, however it gos to about 100ishk memory then dispappears and game manager closes
Nitin: I regret for the inconvenience. I'll do my best to get this sorted out for you.
Nitin: Before we proceed, may I please have your first and last name to update our database?
you: ****** ********
Nitin: Thank you for the information *******.
Nitin: Lets try some trouble shooting steps.
Nitin: Delete Temporary Folder:
1. Double click on "My Computer" 2. Double click on the C: drive 3. Double click on the "Windows" folder. 4. Double click on the "Temp" folder. 5. Hold the "CTRL" key and tap the "A" key to select all. 6. Tap the "Delete" key on your keyboard and accept the "Are you sure you want to delete these files" prompt.
you: done
Nitin: Please disable your firewall and block the anti-virus.
you: Firewall is disabled, antivirus is uninstalled, modem security is turned off aswell
Nitin: Okay.
Nitin: Run the game in Admin mode:
I would suggest that you try running the game using admin access. For this right click on your game’s shortcut available on your desktop and chose the “Run as Administrator” option.
you: alright BF 3 poped up but it automaticly forced closed saying battlefield 3 has stoped working windows is checking for a solution
Nitin: Okay.
you: still having same problem on battlelog aswell stuck at joining server with bf3 .exe in task manager
Nitin: Close Origin.
you: ok done
Nitin: Download Steam & Log in to your account on it.
Nitin: Click "ADD A GAME..." On the bottom left followed by "Add a Non-Steam Game" Then Browse.
Nitin: Find your origin.exe (by default it is in C:\Program Files\Origin or C:\Program Files (x86)\Origin) and click Open, then "ADD SELECTED PROGRAMS"
Nitin: Launch Origin through Steam, it is on your Steam games list now.
Nitin: Play Battlefield 3 as normally, crash should be fixed!
you: mmmm clicking open nothings happeninjg
Nitin: Please logout from battlelog and then login again
you: i meant on the add non steam game in steam, browsed to my origin folder do i highlight anything?
Nitin: As I didn't understand you. So, I request you to please elaborate once again.
you: I cant add origin to steam
you: add selected program is greyed out
Nitin: Add BF3.
you: durp ok
Nitin: Okay.
you: sec
Nitin: Okay.
you: ok testing, do i launch BF3 from origin?
Nitin: Please logout from origin and battlelog and then login again.
you: i did, i launched origin from steam
Nitin: Okay.
you: ok didnt solve anything, still stuck at joining server on battlelog, after loging out restarting browser and restarting, loging out and restarting origin via steam
Nitin: Would you mind holding for a couple of minutes while I look into your issue ?
you: no problem,
Nitin: Thank you.
Nitin: I'm still looking into your issue. Thanks for your patience.
Nitin: Thank you for waiting. I appreciate your patience.
Nitin: I am providing you a link.
Nitin: Please visit the link and install the software.
Nitin: http://www.revouninstaller.com/revo_uninstaller_free_download.html [revouninstaller.com]
you: ok
Nitin: Okay.
you: ok done
Nitin: Now run it.
you: ok, its run
Nitin: Please uninstall Origin with advanced option.
you: ok done, runing scan to makesure there arnt any leftover files
Nitin: Please select all the files and delete all of them.
you: still scanning
you: ok
you: deleted all
Nitin: Okay.
Nitin: Is it searching for any more files ?
you: nope, all are deleted
Nitin: Okay.
Nitin: Please download the origin from the below link :
Nitin: http://www.origin.com/about [origin.com]
you: ok, now run it, do i uncheck anything on install like auto update or anything?
you: or run do i run it as admin?
Nitin: No need.
Nitin: Just let it update and then run as admin.
you: Ok downloading the update, ETA 3 mins
Nitin: Okay.
Nitin: I'm still here with you. How are things going?
you: 1 min, slow internet sorry >.<
you: been trying to fix this for like 2 weeks now fianlly gave into contacting ea support after doing extensive research on forums
you: tryed reinstalling bf from disk and then dl from origin wich took 2 days literally
Nitin: No problem.
you: ok updates done
Nitin: Okay.
you: origin is open aswell, login?
Nitin: Yes please.
you: ok
you: done
Nitin: Now, give a try again.
you: on my BF3 there is a blue bar saying preparing
Nitin: Okay
Nitin: No problem.
you: 99.64 mb update this could take alittle might want to grab a cup of coffee lol
Nitin: Okay
Nitin: You can do it.
Nitin: If that doesn't help then please contact us again.
you: ok
you: at 14%
Nitin: We are here 24*7.
Nitin: Feel free to contact us again.
you: ok
Nitin: Thank you for contacting EA. Is there anything else I can help you with today?
you: nope thats it, hopefully that will fix my game
Nitin: If you need help with anything else, please feel free to contact us anytime!
did not fix BF3 still stuck at joining server with BF3.EXE process in task manager for a good 30 seconds reaching 100k memory usage this ea is to you
..|.. (-_-) ..|..
Nitin: Thanks for contacting EA Help! My name is Nitin how may I help you?
you: Ive been having some lame trouble with BF3, after the latest update (I assume cuz it was playable last month) after launching BF3 and going to BF site and choosing a server and clicking play a box pops up in the game manager saying joining server then gos away after about 30 seconds during this period of time in my task manager bf3.exe is displayed whiile joining game manager is open, however it gos to about 100ishk memory then dispappears and game manager closes
Nitin: I regret for the inconvenience. I'll do my best to get this sorted out for you.
Nitin: Before we proceed, may I please have your first and last name to update our database?
you: ****** ********
Nitin: Thank you for the information *******.
Nitin: Lets try some trouble shooting steps.
Nitin: Delete Temporary Folder:
1. Double click on "My Computer" 2. Double click on the C: drive 3. Double click on the "Windows" folder. 4. Double click on the "Temp" folder. 5. Hold the "CTRL" key and tap the "A" key to select all. 6. Tap the "Delete" key on your keyboard and accept the "Are you sure you want to delete these files" prompt.
you: done
Nitin: Please disable your firewall and block the anti-virus.
you: Firewall is disabled, antivirus is uninstalled, modem security is turned off aswell
Nitin: Okay.
Nitin: Run the game in Admin mode:
I would suggest that you try running the game using admin access. For this right click on your game’s shortcut available on your desktop and chose the “Run as Administrator” option.
you: alright BF 3 poped up but it automaticly forced closed saying battlefield 3 has stoped working windows is checking for a solution
Nitin: Okay.
you: still having same problem on battlelog aswell stuck at joining server with bf3 .exe in task manager
Nitin: Close Origin.
you: ok done
Nitin: Download Steam & Log in to your account on it.
Nitin: Click "ADD A GAME..." On the bottom left followed by "Add a Non-Steam Game" Then Browse.
Nitin: Find your origin.exe (by default it is in C:\Program Files\Origin or C:\Program Files (x86)\Origin) and click Open, then "ADD SELECTED PROGRAMS"
Nitin: Launch Origin through Steam, it is on your Steam games list now.
Nitin: Play Battlefield 3 as normally, crash should be fixed!
you: mmmm clicking open nothings happeninjg
Nitin: Please logout from battlelog and then login again
you: i meant on the add non steam game in steam, browsed to my origin folder do i highlight anything?
Nitin: As I didn't understand you. So, I request you to please elaborate once again.
you: I cant add origin to steam
you: add selected program is greyed out
Nitin: Add BF3.
you: durp ok
Nitin: Okay.
you: sec
Nitin: Okay.
you: ok testing, do i launch BF3 from origin?
Nitin: Please logout from origin and battlelog and then login again.
you: i did, i launched origin from steam
Nitin: Okay.
you: ok didnt solve anything, still stuck at joining server on battlelog, after loging out restarting browser and restarting, loging out and restarting origin via steam
Nitin: Would you mind holding for a couple of minutes while I look into your issue ?
you: no problem,
Nitin: Thank you.
Nitin: I'm still looking into your issue. Thanks for your patience.
Nitin: Thank you for waiting. I appreciate your patience.
Nitin: I am providing you a link.
Nitin: Please visit the link and install the software.
Nitin: http://www.revouninstaller.com/revo_uninstaller_free_download.html [revouninstaller.com]
you: ok
Nitin: Okay.
you: ok done
Nitin: Now run it.
you: ok, its run
Nitin: Please uninstall Origin with advanced option.
you: ok done, runing scan to makesure there arnt any leftover files
Nitin: Please select all the files and delete all of them.
you: still scanning
you: ok
you: deleted all
Nitin: Okay.
Nitin: Is it searching for any more files ?
you: nope, all are deleted
Nitin: Okay.
Nitin: Please download the origin from the below link :
Nitin: http://www.origin.com/about [origin.com]
you: ok, now run it, do i uncheck anything on install like auto update or anything?
you: or run do i run it as admin?
Nitin: No need.
Nitin: Just let it update and then run as admin.
you: Ok downloading the update, ETA 3 mins
Nitin: Okay.
Nitin: I'm still here with you. How are things going?
you: 1 min, slow internet sorry >.<
you: been trying to fix this for like 2 weeks now fianlly gave into contacting ea support after doing extensive research on forums
you: tryed reinstalling bf from disk and then dl from origin wich took 2 days literally
Nitin: No problem.
you: ok updates done
Nitin: Okay.
you: origin is open aswell, login?
Nitin: Yes please.
you: ok
you: done
Nitin: Now, give a try again.
you: on my BF3 there is a blue bar saying preparing
Nitin: Okay
Nitin: No problem.
you: 99.64 mb update this could take alittle might want to grab a cup of coffee lol
Nitin: Okay
Nitin: You can do it.
Nitin: If that doesn't help then please contact us again.
you: ok
you: at 14%
Nitin: We are here 24*7.
Nitin: Feel free to contact us again.
you: ok
Nitin: Thank you for contacting EA. Is there anything else I can help you with today?
you: nope thats it, hopefully that will fix my game
Nitin: If you need help with anything else, please feel free to contact us anytime!
did not fix BF3 still stuck at joining server with BF3.EXE process in task manager for a good 30 seconds reaching 100k memory usage this ea is to you
..|.. (-_-) ..|..
Enlisted: 2011-12-21
Enlisted: 2011-10-27
Enlisted: 2011-12-13
Enlisted: 2011-10-27
Enlisted: 2011-10-27
Enlisted: 2012-05-10