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Application unable to start correctly (0xc0000005)

c-sander1
Enlisted: 2013-12-19
2016-03-03 07:00
Hey Battlefield 4 community, I'v been facing this problem for a while now and it's starting to annoy me because I really want to play this game again. This error message (The application was unable to start correctly (0xc0000005) keeps coming up ever time I try to join a server. It all started when I tried to fix the game files because I kept getting these icons on the right side of the screen and one of them kept popping up every time I get performance issues. After I fixed the game files it seemed to be okay. Once I tried to join the server again after fixing the game files it started coming up with that error message.

Here are my specs if that helps

Operating System: Windows 7 Ultimate 64-bit
Graphics: AMD Radeon HD 7870
Memory: 8GB Ram
CPU: Intel Core i5

Please help me with this issue and get me back to battling. Thank You.
W4rH0rse
US Enlisted: 2012-03-03
2016-03-03 09:10 , edited 2016-03-03 09:11 by W4rH0rse
That error can be caused by a malware infection and/or corrupted system files. It can also be caused by failing hardware (like RAM or HDD). You should scan your system for malware using reputable anti malware scanners.

Some reputable free anti virus programs are:
Avira: http://www.avira.com/en/avira-free-antivirus [avira.com]
Avast: https://www.avast.com/en-us/index [avast.com]
Only pick 1 of those 2, installing both will cause problems.

You can also do a scan with these programs:
http://www.malwarebytes.org/products/malwarebytes_free/ [malwarebytes.org]
http://www.emsisoft.com.au/en/software/eek/ [emsisoft.com.au]
They wont conflict with anti virus programs.

After that try opening a command prompt as admin (right click>Run as administrator) and enter/run chkdsk /r. See this page for more info on chkdsk: https://askleo.com/chkdsk_what_is_it_and_how_do_i_run_it/ [askleo.com]

Then after chkdsk does its thing open a command promt as admin and enter/run sfc /scannow. See this page for more info on sfc: https://support.microsoft.com/en-us/kb/929833 [support.microsoft.com]

Try those steps and report back. If chkdsk finds alot of bad sectors your HDD could be failing.

To check you HDD, go to the manufacturers website and download/run their diagnostic tool.

Also you may want to test your RAM, which can take awhile to do. You can use the built in tool to do it by following the instructions here: http://www.cnet.com/how-to/test-your-ram-with-windows-memory-diagnostic-tool/ [cnet.com].

You can also use a more comprehensive memory test program like Memtest86+ available here: http://www.memtest.org/#downiso [memtest.org].
c-sander1
Enlisted: 2013-12-19
2016-03-04 06:21
Thank you W4rH0rse for your reply, I have scanned with Malwarebytes and tried those two steps that involve using cmd and have found 0 bad sectors, but sadly it still hasn't fixed the problem. The same error message keeps coming up and I have already tried re-installing the game. The only thing I haven't done yet is updating my driver. If that is what you think could be causing the problem, let me know.

Cooper
Matty101yttam
AU Enlisted: 2011-11-16
2016-03-04 06:52
Usually i see that error related to memory problems, try cleaning/re-seating ram or swapping/rotating them out to check for bad sticks.
W4rH0rse
US Enlisted: 2012-03-03
2016-03-04 09:15
Its usually good practice to keep your drivers updated so go ahead and update them, you can also test your RAM. If that test reveals no errors, then try booting into safe mode (clean boot) with networking and seeing if you can start the game/join a server http://help.ea.com/en/article/how-to-clean-boot-your-pc/ [help.ea.com].

If that doesn't work try uninstalling the game and then reinstall it. If your hardware tests show no errors and nothing else works you may have to reinstall your OS.
c-sander1
Enlisted: 2013-12-19
2016-03-04 10:18
W4rH0rse, you are a real hero, that safe booting link worked! I would like to thank you so much for helping me fix this error and you too Matty for trying to help out as well. Hope to see you guys on the Battlefield.

Cooper
 
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