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Battlelog General Info

US Enlisted: 2011-10-24
2013-06-05 19:17 , edited 2015-09-07 11:11 by EA_Rick
Guide to forum use

Welcome to and Battlelog!
Battlelog exists to be helpful, productive, and build a stronger Battlefield community. We hope that you enjoy your time spent here. Make new friends, discover new strategies, discuss improvements to the games, and get answers to your questions.

These guidelines explain what behavior is expected of you when posting anything on Battlelog, whether in the forums, News post comments, or otherwise.

Post Guidelines
The purpose of these forums is to create a productive and inviting space in which players can discuss, seek help, and give feedback on Battlefield. Posts that do not contribute to this end are subject to removal per the judgment of forum staff. Users that regularly violate rules or who are disruptive are subject to disciplinary action (bans) per the judgment of forum staff.

Use the search feature
Duplicate content will be removed to promote the usefulness of this forum. Repeat reposting will result in a temporary ban.

Be descriptive
Other users may have similar but different ideas or problems. The more information that is provided the more productive your post will be.

Posting with “DICE” or “EA” in the title of a thread is discouraged
It is redundant and causes clutter. We take your feedback seriously and to heart. By posting in these forums we understand that you are addressing us.

Calling out Moderators and Officials
Avoid creating threads with the names of the Admins, Mods or other employees in the title. Threads posted in this manner will be locked.

Do not post in all caps
If you do, your content will be removed and you will receive a temporary ban.

Do not abuse the Spoiler BBCode
Improper or excessive use of the spoiler BBCode with sole-interest to disrupt the community will not be tolerated.

No swearing
Swearing and profanity are not allowed in any post or comment made to any site.

No petition threads
The nature of a forum is that discussion and interest will naturally bring important and relevant topics to light. Petitions do not contribute to a useful and productive forum.

Unwanted topics
Posts, feeds, platoons that contain the following elements, per the judgment of forum staff, are not permitted:
• Obscenity
• Sexism
• Racism
• Personal defamation
• Harassment
• Encouragement of illegal activity
• Spam - including "like" spamming ( [] ) and/or necroing threads (posting on threads that have not been posted on in months in order to spam the forums)
• Repeat posting
• All-caps posts
• Flaming
• “Bumps” - including 'necroing' threads
• Advertising
• Political and religious discussions
• "Official" threads
• "Master Race"
• Discussion of moderation.

Users that promote illegal activity will be banned indefinitely.
Users that post real-life threats will be banned indefinitely.
Users that promote hacking, torrenting, or exploits will be banned indefinitely.
Users posting pornographic material will be banned indefinitely.
Users posting the personal details of other users will be banned indefinitely.
Users that impersonate forum staff or EA/DICE employees will be banned indefinitely.

Forums staff will enforce these rules with the editing or removal of content and banning of offending posters. Repeat offenders will be me met with prolonged or indefinite bans.

Naming and Shaming
Naming and shaming those who you believe to be cheating is not permitted on the forum or Battlelog posts. It is not productive and does not expedite action taken against these players. Any references of this type will be removed. Instead, Report players directly for investigation. This rule also applies to the naming of servers and the admins of servers you feel are in breach of the RoC.

Reporting potential cheaters
If you want to report a potential cheater, visit the user’s Battlelog profile, click the report "exclamation mark” symbol at the top-right of their page, and fill in the reason for reporting them. You can submit links to videos or Battle Reports with evidence supporting your suspicions of cheating. We investigate all reports and will take action if a player is found to be cheating. For more information on how we work to suppress cheating in Battlefield, head to this Battlelog News post: []

I’ve been banned from posting on Battlelog – What do I do?
Take a break, go for a walk, play some Battlefield – it’s not a big deal. We’re not mad at you, you’re not in trouble – you just need a break. Do not post or complain about your ban. This will result in an extension of your ban. Temporary bans are not subject to appeal. If you feel that you have been long-termed banned incorrectly please contact us at

Being temporarily banned from posting on Battlelog means that you have broken the rules of the forum or have not been participating in a constructive fashion. Please review the rules and guidelines as posted above. A short-term ban is our way of preventing further disruptive behavior and asking you to reexamine your behavior.

Being temporarily banned from posting on Battlelog will not prevent you from accessing your game. In extreme cases of misconduct, you will additionally be banned from playing the game.

Please review our Terms of Service
Details of the EA Terms of Service can be found here: []

While the EA Terms of Service is detailed and specific (and you should read it), as long as you adhere to the guidelines written above you will be fine.

Thanks for taking part in the ever growing Battlefield community. We hope you will enjoy your stay.

/The DICE team
Need help? Twitter: @AskEASupport Facebook: For code/account issues, Contact Us at Want to be a hero? Ask. Answer. Be the Hero
US Enlisted: 2011-10-24
2013-08-07 20:25

These days, online accounts are big target for hackers. Keeping your account information safe and secure is a top priority for us here at EA, but there are steps you can take to protect yourself as well.


Password Overview:
One of the ways someone may gain access to your account is if you have a weak password, making it easier to guess. As such, we have recently increased our password security requirements in order to better protect your account & reduce the risk of unauthorized access. Simple passwords, for example those that contain part of your email address, are no longer permitted.

Resetting Your Password:
If you want to reset your password, please use the password retrieval page. Pogo users will need to follow the steps in this article.

Password Integrity:
Updating and maintaining your passwords is an important part of online security. One way others may be able to compromise your account is by successfully guessing your password.

Use the following suggestions to help develop a password that is harder to guess.
EA IDs – you should use at least 8 characters. Use a combination of letters, numbers, and symbols. For some examples, check out this article from Pogo!
Use different passwords for your EA account, console login, and email. If you use the same password for all of your accounts and one of them is compromised, then all of your accounts are at risk.
Change your passwords often
Do not use any information in your password that could easily be obtained (like your Gamertag/PSN name, squad names, your name, date of birth, etc.)
Delete any emails that contain password information after writing it down in a safe place


Viruses and malware (malicious software) can be detrimental to your account security and can allow someone else to gain access to your account user names, passwords, and other important information. Most of the time, you won’t even know that you just allowed malware or a virus on to your computer.

With a little caution you can help protect yourself against malware and viruses:
Regularly use an antivirus/malware scanner such as Microsoft Security Essentials or another well-known antivirus program. These can detect and remove any potential threats to your computer’s security
Ensure you have the latest updates for your computer and software
Avoid clicking on links or websites you don’t recognize, even if they appear to come from people you know via email, instant messages, or in-game messages. It’s possible their account may have been used by someone else in an attempt to phish information or put malware on your system
Avoid any cheat sites or sites promising levels/xp/in-game currency/etc. These sites may put malware or viruses on your system or may be trying to steal your account information by requesting you to login.


Phishing Overview:
"Phishing" is the practice of tricking users out of their account info and passwords for malicious purposes. Phishing scams typically work by fooling the player into thinking they are putting information into a legitimate website, when in fact they are providing info to another party. It is the player’s responsibility to avoid such scams and be vigilant against links and emails addresses that are not part of the official domain.

Some simple rules to avoid phishing scams:
Watch for requests for Account Info or Password
Always double check the sign-in URL starts with: []
Always make sure the URL does not redirect to another site
Never click links in emails asking for account information or claiming your account has been compromised
Beware of pop-ups, as some phishing scams use pop-ups that ask for your info, pretending to be related to the website you are trying to use. Check the authenticity of anything that asks for information from you.
Verify all emails. Phishing can take place via email, so beware emails asking for any data, even from addresses that appear to fall under the EA domain.
Do not post your data online. Be cautious when sharing your data with anyone, from your ID or your Gamertag, to screenshots that show details of your account.


EA will never ask you for your login information: There are no exceptions to this rule. Even if you receive an email that looks like it’s coming from EA, if it asks for your account information it’s a scam.

On the forums:
If you ever receive a private message in the forums asking for your account information, it is fake. Scammers will even use names that sound legitimate, such as “EA Admin” or “FIFA Developer”. Again, EA will never ask you for your account info.
If you do receive a message like this, report it to one of the forum moderators. Those responsible for sending messages of this kind will suffer swift justice – justice that could affect more than just their forum privileges, up to and including a full console ban.

On your console:
If you ever receive a private message through your console’s online messaging system asking for your account information, it is fake. EA will never contact you through your console’s messaging system for any reason. Do not give out your details and report the details of this message using the built-in report tool.


Fake emails and copycat websites:
Sometimes emails and websites can appear to be official emails or websites from EA, but they are actually from a third party.

For example: You receive an email that appears to be from EA concerning an Ultimate Team (or other game) promotion. You click on the link in the email, go to what appears to be the Ultimate Team login page, and enter your account name and password. Two days later you discover all the gold players you’ve worked so hard for have disappeared.

Sound familiar? Hopefully not, as the person above was just phished. Phishing is a way of tricking someone into giving up valuable information (like your account name and password) by landing on a fake website and entering in your account details. As the majority of phishing websites look identical to the real thing, most users don’t even realize they’ve been phished until it’s too late.

How can I tell the difference between a phishing site and the authentic EA one?
The official EA website uses the following URL: [] Be aware of any links that don't use “” as the domain name, even if they include "ea" somewhere in the url. For example, "” would not be an official EA site. However, “” is an official EA website. Always double check the sign-in URL starts with: []

Misleading Hyperlinks:
The text of a hyperlink may contain a url that is not the url it actually links to. Roll your mouse over this link: Notice either in the bottom of your browser window or in a small text box over the link, the actual url does not match. Make sure any link you click on leads somewhere official.

Beware of Redirects:
Redirecting is a technique where a scammer embeds something in a link that takes you to the real site to begin with, but then moves you to a fake page that looks identical. There are many examples of this, but one simple thing to look out for in your address bar would be: []
Note the “redirect?” part of the URL. This means you go to a different site than official EA one.
EA will never redirect you from [] to another site.

Scare Tactics:
Another common tactic involves scaring you into thinking your account has been compromised when it actually hasn’t. You may receive a message saying something like: “Your account has been temporarily suspended due to suspicious activity. Please login here to see more information.” This is another attempt to get you to give up your username and password. As always, the end result its directing you to a site other than []
EA will never send you emails claiming your account has been compromised. EA will never contact you via ANY means asking for this information.

Here are some additional precautions you can take to ensure your information is protected.
Preview Links- Remember those Misleading Links? Before you click on a link, preview where it is taking you by hovering over it with your mouse cursor. In some browsers the link location will be displayed at the bottom of your browser window.
Home Computer- passwords and bookmarks- Set your browser to remember your password for EA sites. This way it will auto-fill the login form every time you visit the site. If you unknowingly go to a phishing site, the username and password will not be filled in, so you will know it’s a fake. Be sure to only do this on your home computer.
Public Computers- If you login from a public computer, such as at a school or a coffee shop, double check that your login information isn’t being saved by the browser. Be sure to delete the browser cache after you logout as well.
Password Integrity- This is important, so we will say it again! While not directly related to phishing, updating and maintaining your passwords is an important part of online security. A secure password that is updated often is much less likely to lead to a compromised account.
Browser tools- These browser tools and plugins will not stop all phishing sites. Unsafe website lists are used to keep track of phishing sites. These tools can also help you avoid sites that attempt to install malicious software without you knowing. []
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US Enlisted: 2011-10-24
2013-08-07 20:26
Information on Suspended/Banned Accounts and How to Appeal

If you believe your EA account and/or persona has been incorrectly suspended/banned and you would like to dispute this action, please contact support at from your registered email address.

***Note: If you were banned by Punkbuster or GGC-Stream, please know that EA Support cannot assist with unbanning your account. Learn more about disputing a ban with PunkBuster [] or GGC-Stream [].

In the Subject of your email, please write "Banned/Suspended Account - Game/Product Name - Persona Name".
In the Body of your email, please include the following information:

Your Information:
First Name & Last Name:
Game/Product Name:
Persona Name:
Banned or Suspended:
Error/Notification Message received (if any):
Details of your dispute:

Each account and/or persona is reviewed on a case by case basis. Though we make every effort to address these inquiries in less than 24 hours, we ask that you please be patient as it may take some additional time to do a full investigation.

Please note: The majority of banned or suspended accounts are only suspended temporarily. Find more information about the length of your suspension by checking the email address associated with your account.

Be sure to read EA's Account Suspension Policy [].


Do not PM Admins/Mods on the EA Forums/Answer HQ or request them as Friends to appeal your suspension.

If you do, please note, abusive language, harassment, threats or the like will be forwarded to the TOS team for further action.

Follow the steps above to appeal your suspension. Creation of additional accounts to circumvent this action WILL result in all accounts linked to you being reported for violation of the Terms of Service and could result in removal of entitlements/online access.
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US Enlisted: 2011-10-24
2013-08-07 20:27
How do I appeal a PunkBuster ban?

Please note:
PunkBuster is not an EA-made program. It is developed by Even Balance and used in many online games.
You must appeal any PunkBuster Ban with Even Balance by opening a ticket. EA Advisors cannot overturn PunkBuster Bans.

Bans, Violations and Appeals
What do I do if I get Banned by PunkBuster?
You will need to resolve your violation, then place an appeal with Even Balance [].

PunkBuster software running on game servers and the computers of connected players during gameplay is continuously validating players to ensure violations are limited. A violation can be raised to PunkBuster for various instances depending on how each Server Administrator chooses to configure PunkBuster on their game server, as explained in further detail below.

When a violation is raised, PunkBuster announces this violation to all players currently connected to the game and then saves information regarding the violation into a PunkBuster log-file on the server. In most cases, the player associated with the violation will also be removed, or kicked, from the server for a short time. It is up to each Server Administrator whether players raised for violations by PunkBuster become permanently banned for their behavior.
***NOTE: Some servers are non-dedicated with a local-host player, meaning that one of the players is running the game server while simultaneously playing the game. If PunkBuster raises a violation on a localhost player, the violation will be reported but the localhost player will not be removed from the game. The other players will be alerted to the fact that PunkBuster is foregoing the kick due to the violation being raised on the localhost player.

Can I get another copy of the game and play?
Installing another copy of the game with the same account will not affect your banned status. PunkBuster bans affect your GUID, or Globally Unique Identifier, meaning it prevents your account, or "persona," from accessing any PunkBuster-enabled servers.

Does this affect all PunkBuster enabled games?

Yes. A PunkBuster Ban is a global ban that affects all games running PunkBuster Services.

How to resolve violations:
Steps to resolve violations are given below with each violation category. Any player who has problems resolving a violation should fill out a trouble ticket with Even Balance here for assistance. When requesting assistance, be sure to specify the violation number raised and give as much additional information as possible.

Technical Violations: (Resolution: Reinstall PunkBuster from the latest game update patch)
#101 - Communication Failure
#102 - Communication Failure
#131 - Initialization Failure
#132 - Protocol Error
#141 - Distress (This indicates a problem trying to update to the latest version of PunkBuster - it may indicate a problem reaching one of our Internet-based Master PB Servers which can be caused by firewalls, router problems, etc.)
Miscellaneous Violations:
#111 - Bad Name (To resolve such a violation, simply changing your player name or playing on a different server may help)
#112 - Too Many Bad Names
#113 - Too Many Name Changes (Designed to eliminate name change spamming)
#114 - Protected Name (Can be resolved by changing player name or playing on a different server)
#121 - Negative Score Too Low (This is usually caused from Killing Teammates)
#151 - Extended ASCII Characters in Player Name (Can be resolved with the use of regular letters, numbers and symbols in the player name or by playing on a different server)
#9001 - CVAR value failed range check (see this FAQ for more info)
Integrity Violations:
These violation numbers are between 10000 and 29999.
When PunkBuster is unable to verify that a player's gaming environment is functioning properly and/or has not been altered, an Integrity Violation is raised. This also involves the detection of modified game, or PunkBuster, files.

Cheat/Hack Violations:
When PunkBuster detects a cheat or hack by repeated positive identification on a player's computer, a violation is raised. These violation numbers are 50000 and higher. To help resolve issues involving these violations, simply remove cheats and hacks from your computer.
#50000s - Aimbot
#60000s - Wallhack
#70000s - Multihack
#80000s - Gamehack
#90000s - 'Cheat' Video Drivers
#100000s - Speedhack
#110000s - Autofire
#120000s - Game Hook
#130000s - Attempted PunkBuster Hack
Where can I go to appeal?
EA Game Advisors cannot overturn a PunkBuster Ban.

To appeal, you will need to open an appeal ticket with Even Balance [], who will be able to further assist you with your issues.

/The Battlelog Moderation team
Need help? Twitter: @AskEASupport Facebook: For code/account issues, Contact Us at Want to be a hero? Ask. Answer. Be the Hero
US Enlisted: 2011-10-24
2013-09-26 19:26
Before you begin:

PunkBuster is not an EA-made program. It is developed by Even Balance and used in many online games.

This guide will have all available information regarding troubleshooting PunkBuster issues for EA games. For more help, reach out to PunkBuster Support []
You must appeal any PunkBuster Ban with Even Balance by opening a ticket [] by finding and clicking your game on the Support page and then clicking "Web Ticket System." EA Advisors cannot overturn PunkBuster Bans

What games use PunkBuster?
Quite a few games run the PunkBuster services, you can find a full list on their homepage []. Here are just a few EA titles:
Battlefield 2
Battlefield 3
Battlefield 2142
Battlefield: Bad Company 2
Battlefield Heroes
Battlefield Play4Free
Battlefield Vietnam
Medal of Honor
Medal of Honor Warfighter

Can I play without it?
You are not required to use PunkBuster. However, you will not be able to join any server that runs PunkBuster Services. There are servers that do not use PunkBuster services, but lack of anti-cheat software can definitely degrade your gaming experience.

How do I install PunkBuster?
Even Balance, Inc. are the developers of the anti-cheat software, PunkBuster. Working with game developers, they have created a tool to help identify cheaters in-game and remove them. Any server that runs PunkBuster enforces PunkBuster bans because no one wants to play with a cheater.

1. Get the latest version of PunkBuster Updater HERE [](Mac OSX gamers click HERE [] ) .

2. Double click

3. Extract pbsetup.exe to somewhere on your computer.

4. Double click pbsetup.exe (For Vista/Win7/Win8 users, right-click the file and select to run as Admin).

5. Click on Add Game.

6. Click on the Game drop down menu and select your title, in this case, Battlefield 3.

7. The box Game Path should automatically complete itself, but if it doesn’t click Browse and navigate to where you installed the game and then click on Add Game.

8. You will now see your game in the main window, click Check for Updates.

9. A window should pop up with a progress bar and update to the newest version of PunkBuster for the game, after it has finished a notification will appear, click Ok and you are done.

How do I update PunkBuster?
While PunkBuster is designed to update itself, there can be an error and manually updating via PBSetup is recommended.

Occasionally, you may receive various errors regarding PunkBuster Services not running. Some other software programs such as virus scanners, firewalls and Internet security software packages are suspicious of any new services and kernel drivers when they are first released. Some of these will block PunkBuster components thereby causing the "Losing Key Packets" kicking. Until these various packages are updated to correctly identify PnkBstrA.exe, PnkBstrB.exe, and PnkBstrK.sys as components of the PunkBuster Anti-Cheat System, players who experience PunkBuster kicks due to these conflicts need to either manually adjust the settings of the other software running on their system or disable the other software while playing on PunkBuster enabled servers.

Make sure PnkBstr.exe is on your exceptions list of your firewall/anti-virus software to ensure it can communicate properly with the PunkBuster servers. You can check your anti-virus/firewall software manual for instructions on adding exceptions.

Make sure all PunkBuster Services are installed and running by downloading PBSVC.EXE [] from Even Balance.
Save the file to your Desktop for easy access.

Double click the file and select “Run”.

Choose “Install/Re-Install PunkBuster Service”.
This will ensure PnkBstrA.exe and PnkBstrB.exe are installed and running properly.

If you still get kicks, such as “Can’t Initialize PnkBstrB.exe”, go to the Start Menu. In the “Run/Search” bar, type “services.msc” and press Enter.

Scroll through the list and find PnkBstrA and PnkBstrB. If they are not running (Check the Status column), right click each and select “Start”.

How do I uninstall PunkBuster?
You can remove PunkBuster for PC by going to the Control Panel – Programs & Features (Add/Remove Programs for Classic View) within Windows. If you’re having trouble auto-updating or running PBSetup.exe, it may help by removing PunkBuster from your system for a clean installation.

Click Uninstall/Change to remove PunkBuster Services from your computer. Note: You will not be able to join any matches of games that user Punkbuster until you re-install it. As with any uninstallation procedures, make sure to restart your PC to finalize any system changes.

You can also uninstall PunkBuster Services by running PBSVC.EXE and choose the “Uninstall PunkBuster Services” option.
For more detailed information, check out the PunkBuster Player Manual [] or the Even Balance Support Page [] for your particular game.

/The Battlelog Mod Team
Need help? Twitter: @AskEASupport Facebook: For code/account issues, Contact Us at Want to be a hero? Ask. Answer. Be the Hero
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