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PS4 Troubleshooting Guide

EA_AgentX
US Enlisted: 2011-10-24
2013-12-13 17:41
Hello PS4 gamers!


This thread will be dedicated to providing helpful information on how to troubleshoot your PS4 console.

This will be updated as we get more information and we will keep this stickied to provide a quick at-a-glance reference for troubleshooting steps.


Thanks!


X
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EA_AgentX
US Enlisted: 2011-10-24
2013-12-13 17:47 , edited 2013-12-13 18:46 by EA_AgentX
What ports should be forwarded for the PS4 console? [manuals.playstation.net]


When using PSN at an office or other location with a shared network, a firewall or other security measures might prevent you from connecting to PSNSM. If this occurs, refer to the following information.
With PSN, you connect with a PSNSM server using the Internet, or connect directly with other PS4™ systems. The following port numbers are used to connect with the PSN servers using the Internet.

TCP: 80, 443, 1935, 3478, 3479, 3480
UDP: 3478, 3479

When competing with other players in an online game, you connect directly with other PS4™ systems. A different port number is used each time you connect.

Communication might be restricted depending on the security functions provided by your router or Internet service provider. Refer to the instructions supplied with the network device in use, and information from your Internet service provider.
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EA_AgentX
US Enlisted: 2011-10-24
2013-12-13 17:52 , edited 2013-12-16 11:13 by EA_Nils
Setting up connection to the Internet with your PS4 and NAT types [manuals.playstation.net]

You can connect to the Internet with the PS4™ system by using a LAN cable (for a wired connection) or Wi-Fi (for a wireless connection).
Select {Network} > {Set Up Internet Connection}, and then follow the screens to adjust settings.

Internet connection settings vary depending on the network environment and devices you use. Prepare the items necessary for the network environment you use, such as a LAN cable or an access point.
Depending on the network environment you use, additional settings such as the proxy server or IP address might be necessary. For further information, refer to the information from your Internet service provider and the instructions supplied with the network device in use.
Connecting with a LAN cable (for a wired connection)

Select {Use a LAN Cable}. If you select {Easy} and follow the screens, the standard settings are automatically selected.

Connecting with Wi-Fi (for a wireless connection)

Select {Use Wi-Fi}. If you select {Easy}, saved access points and access points that have been found appear. Select the access point you want to connect to, and then adjust the settings.

When you are using an access point that supports WPS, AOSS or Rakuraku WLAN Start®, you can save that access point in just a few easy steps. AOSS and Rakuraku WLAN Start® are available only in certain countries and regions.
If the access point you want to connect to is not found, select , and then adjust the settings.


Test Internet Connection [manuals.playstation.net]

To test an Internet connection and display the results, select {Network} > {Test Internet Connection}.

Obtain IP Address Whether an IP address has been obtained
Internet Connection Whether an Internet connection has been established
PSN Sign-In Whether signing in to PSN succeeded
NAT Type How the PS4™ system is connected to the Internet
This information can be used to judge the ease or difficulty of connecting to other PS4™ systems, such as when using communication features of games.
Type 1: The system is connected directly to the Internet.
Type 2: The system is connected to the Internet with a router.
Type 3: The system is connected to the Internet with a router.
With Type 3, communication with other PS4™ systems might be impossible, or the PS4™ system's network features might be limited. For details, see When you cannot connect to PSN [manuals.playstation.net].
Connection Speed (Download)* The estimated speed at which the PS4™ system can receive data from the Internet.
Connection Speed (Upload)* The estimated speed at which the PS4™ system can send data to the Internet.

*Connection speeds are estimates only.
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EA_AgentX
US Enlisted: 2011-10-24
2013-12-13 17:54 , edited 2013-12-13 18:47 by EA_AgentX
Saved Data Storage [manuals.playstation.net]

Saved data stored on the PS4™ system can be managed by each user. Select {Application Saved Data Management} > {Saved Data in System Storage}.

Upload to Online Storage

If saved data is updated, it is automatically saved to the PSN server when you log out. By saving it to online storage, you can download saved data to another PS4™ system and continue playing a game. To use this feature, you must subscribe to PlayStation®Plus.
You can specify for each game whether to turn on or turn off automatic uploading. You can also manually upload saved data by selecting the saved data and then selecting .

http://img89.imageshack.us/img89/7889/soz7.jpg [img89.imageshack.us]

Copy to USB Storage Device

You can copy saved data to a USB storage device that is connected to the PS4™ system. Saved data that you copy can be used as a backup, and you can copy saved data from the USB storage device to another PS4™ system and continue playing a game.
You can select for each game the saved data to copy.

To use this feature, you must sign in to PSN.
Delete

You can delete the saved data stored on the PS4™ system. You can select for each game the saved data to delete.

____________________________________________________________________________________________

Saved data in online storage can be managed by each user. Select {Application Saved Data Management} > {Saved Data in Online Storage}.
To use this feature, you must subscribe to PlayStation®Plus.

Download to System Storage

You can download saved data in online storage to another PS4™ system and continue playing a game.
You can select for each game the saved data to download.

Delete

You can delete saved data in online storage. You can select for each game the saved data to delete.

___________________________________________________________________________________________

Saved data on a USB storage device can be managed by each user. Select {Application Saved Data Management} > {Saved Data on USB Storage Device}.

Copy to System Storage

You can copy saved data on a USB storage device to the PS4™ system. You can select for each game the saved data to copy.

You must be signed in with the same account used when you copied the saved data.
Delete

You can delete saved data on a USB storage device. You can select for each game the saved data to delete.
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EA_Stiv
US Enlisted: 2013-10-24
2013-12-20 21:02 , edited 2013-12-20 21:04 by EA_Stiv
BF4 is asking me to purchase China Rising but I already Entered my Code

If you had pre-ordered Battlefield 4 for Playstation 4, and redeemed the code on the Playstation 4 console (this does not apply to PS3 to PS4 upgrades), yet you are being asked to purchase the content, please take the following steps:

1. To download your content, first exit out of Battlefield to the PS4 home screen.

2. From the home screen, navigate to the PlayStation store, and choose Games -> BF4 -> Add Ons and select China Rising.

3. Once you select China Rising, you will see a prompt to buy for 14.99. This is actually a drop down menu. Push X to open the drop down list, scroll down to free and push X again.

Your content should then be available for download.
Holy_Hotcakes: You can be whatever Potato you want to be, Stiv. Just belieeeeeeve
 
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