Kick and disconnect issues
Press CTRL+ALT+DEL and select Task Manager
Go to the PROCESSES tab
Find PnkBstrA.exe and PnkBstrB.exe and END PROCESS on both of them
Download PBSVC.exe from http://www.evenbalance.com/downloads/pbsvc/pbsvc.exe [evenbalance.com] and run it as Administrator. It will check and update Punkbuster.
Download PBSetup from http://www.evenbalance.com/index.php?page=pbsetup.php [evenbalance.com] and run it as Administrator (Add all the games you have installed to the list) and run the process.
Log back in to Battlelog and connect to a server of your choice.
This should resolve the kicking after 5 minutes that some of you are seeing.
For the PC players getting disconnected, can you please run a WireShark log while you are playing/getting disconnected and get the LOG file to me?
If you aren't familiar with WireShark, I have made this quick and easy guide for you to follow (NOTE: No network traffic data is sent to EA/DICE or Evenbalance while you run Wireshark, the only time we will see your network traffic is when/if you send us the log file):
Install
Download Wireshark from http://www.wireshark.org/download.html [wireshark.org] ensuring you get the correct version (32 or 64 bit). The website should highlight the correct one for your needs.
Install it by following the Install Shield directions it provides
When it asks which components you want to install, have all of them highlighted
You can chose whether to allow its File Extension associations
Install WinPcap when requested, without this the live data won’t be captured
You can chose whether to allow WinPcap loads at boot time
Load Wireshark
Clicking INTERFACE LIST will show all network adapters on the PC. It will also show which one is active as Packets will be flowing on that connection
If you don't use all your network connections you should disable everything except the one you want to use through the Control Panel.
Upload your wireshark log to a file sharing site like Mediafire.
Using Wireshark
From the INTERFACE LIST window click on OPTIONS
In this window leave all the options as they are by default
Disable/turn off all other software including Web Browsers, Messenger Services, Downloads, Spotify etc.
Load Battlelog and find the server to join or be ready to hit QUICK PLAY
On Wireshark window click START, it should change to a window showing network activity, this is normal
NOTE: IF network traffic doesn’t start to populate the screen, then the wrong network adapter has been selected and should return to the start of this guide and select another network adapter.
Join the server you want to play on in Battlelog and let Battlefield 3 load and begin playing as normal
When you disconnect from the server go to Wireshark
At the top under the word VIEW (4th icon from the left) is a little red STOP sign which when you highlight it says "STOP THE RUNNING LIVE CAPTURE" - Click it
Go to FILE - SAVE AS and save the log somewhere that is easy to find
Ensure that CAPTURED and ALL PACKETS under the Packet Range is selected
Once the file is saved, have the file zipped or rar´d and made available.
Another common issue which affects PC and consoles is the uPnP setting in the routers.
Following the manual from your router manufacturer, go in to your router control panel and enable/disable uPnP (the opposite of whatever is active at the time) and try BF3 again.
Ensure your HOSTS file is not blocking EA network traffic by visiting this Microsoft site and running their repair tool.
http://support.microsoft.com/kb/972034 [support.microsoft.com]
These aren't the only issue out there of course but someone at DICE will be back to explain more as soon as we have the details.
Go to the PROCESSES tab
Find PnkBstrA.exe and PnkBstrB.exe and END PROCESS on both of them
Download PBSVC.exe from http://www.evenbalance.com/downloads/pbsvc/pbsvc.exe [evenbalance.com] and run it as Administrator. It will check and update Punkbuster.
Download PBSetup from http://www.evenbalance.com/index.php?page=pbsetup.php [evenbalance.com] and run it as Administrator (Add all the games you have installed to the list) and run the process.
Log back in to Battlelog and connect to a server of your choice.
This should resolve the kicking after 5 minutes that some of you are seeing.
For the PC players getting disconnected, can you please run a WireShark log while you are playing/getting disconnected and get the LOG file to me?
If you aren't familiar with WireShark, I have made this quick and easy guide for you to follow (NOTE: No network traffic data is sent to EA/DICE or Evenbalance while you run Wireshark, the only time we will see your network traffic is when/if you send us the log file):
Install
Download Wireshark from http://www.wireshark.org/download.html [wireshark.org] ensuring you get the correct version (32 or 64 bit). The website should highlight the correct one for your needs.
Install it by following the Install Shield directions it provides
When it asks which components you want to install, have all of them highlighted
You can chose whether to allow its File Extension associations
Install WinPcap when requested, without this the live data won’t be captured
You can chose whether to allow WinPcap loads at boot time
Load Wireshark
Clicking INTERFACE LIST will show all network adapters on the PC. It will also show which one is active as Packets will be flowing on that connection
If you don't use all your network connections you should disable everything except the one you want to use through the Control Panel.
Upload your wireshark log to a file sharing site like Mediafire.
Using Wireshark
From the INTERFACE LIST window click on OPTIONS
In this window leave all the options as they are by default
Disable/turn off all other software including Web Browsers, Messenger Services, Downloads, Spotify etc.
Load Battlelog and find the server to join or be ready to hit QUICK PLAY
On Wireshark window click START, it should change to a window showing network activity, this is normal
NOTE: IF network traffic doesn’t start to populate the screen, then the wrong network adapter has been selected and should return to the start of this guide and select another network adapter.
Join the server you want to play on in Battlelog and let Battlefield 3 load and begin playing as normal
When you disconnect from the server go to Wireshark
At the top under the word VIEW (4th icon from the left) is a little red STOP sign which when you highlight it says "STOP THE RUNNING LIVE CAPTURE" - Click it
Go to FILE - SAVE AS and save the log somewhere that is easy to find
Ensure that CAPTURED and ALL PACKETS under the Packet Range is selected
Once the file is saved, have the file zipped or rar´d and made available.
Another common issue which affects PC and consoles is the uPnP setting in the routers.
Following the manual from your router manufacturer, go in to your router control panel and enable/disable uPnP (the opposite of whatever is active at the time) and try BF3 again.
Ensure your HOSTS file is not blocking EA network traffic by visiting this Microsoft site and running their repair tool.
http://support.microsoft.com/kb/972034 [support.microsoft.com]
These aren't the only issue out there of course but someone at DICE will be back to explain more as soon as we have the details.
